SCALE: Casual

REPORTING TO:  Front of House Manager

RESPONSIBLE FOR: Front of House, Casuals & Volunteers

CURRENT VACANCIES

Casual Duty Front of House Manager

KEY RESPONSIBILITIES

  • Acting as a Duty Front of House Manager for hire events, films and touring Companies ensuring that hirers, production companies, and customers receive excellent customer service and ensuring that all contractual, licensing and health and safety requirements are adhered to, such as - conducting evacuations, sale of alcohol – delegated responsibility from premises.
  • Supervising casual staff and volunteers
  • Completion of daily, weekly and monthly cleaning and maintenance logs for the FOH areas in collaboration with other FOH casual staff
  • To complete all end of day banking including paperwork and correcting bar floats
  • To prepare for all events, which may include setting up rooms, bars, and tills
  • Any other general or management duties as required by the Venue Manager or other permanent staff
  • Responsible for evacuation of FOH in the event of an emergency

SPECIFIC KNOWLEDGE, SKILLS & EXPERTISE

  • Providing customer service
  • Ability to organise and supervise staff & volunteers
  • Technical experience of a theatre / venue
  • Delivering customer service
  • Supervising / running a bar
  • MS Office applications, Outlook, Word & Excel
  • Till systems
  • Cash handling

PERSONAL QUALITIES

  • Excellent team working skills
  • Excellent verbal and written communication skills
  • Excellent organization skills
  • Commitment and drive to providing excellent customer service to all areas of the community

KEY RELATIONSHIPS


Front of House Manager, Operations & Events Manager, Technical Manager, Venue Manager, Other Watersmeet Staff, General Public, Hirers for events, Production Companies for events, Pantomime producer personnel and hirer personnel.

Please apply with your CV and covering letter to watersmeet@threerivers.gov.uk